FAQ

What makes Loom & Crest products different?


We specialize in luxury hotel-quality essentials made from premium materials like Egyptian cotton and combed velour. Every item is crafted for durability, softness, and a refined finish — with optional embroidery for a personal or professional touch.

Do you offer custom embroidery?

Yes, we do! If embroidery is requested, our team will contact you after purchase to confirm your preferred logo, initials, or text. Please allow a few extra days for custom orders

Can I cancel my order after I've made a purchase on the website? 

We offer immediate order cancellations up to a limit of 6 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

Can hotels or businesses place bulk orders?

Absolutely! We offer bulk and wholesale pricing for hotels, spas, and businesses. Please contact us

What if the item I ordered arrives broken or damaged?

We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 7 days of receiving that item and we'll work it out with you.

How long does shipping take?

At Loom & Crest, we are committed to delivering luxury and comfort directly to your doorstep—quickly, reliably, and with care.

Domestic Shipping (Within the United Kingdom)

We proudly deliver across the UK within 4–5 business days. Orders are processed promptly and dispatched via trusted shipping partners to ensure a smooth delivery experience.

International Shipping (Outside the UK)

For orders outside England, please allow 7–8 business days for delivery. International shipping times may vary slightly depending on location and customs processing.

What are your shipping options?

Currently we can only offer one standard shipping option

How do I know which product is right for me?

We provide detailed product descriptions and specifications to help you choose. You can also contact our customer support team for personalized recommendations.

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